Live Operations Engineer

Live Operations · Santa Monica, California
Department Live Operations
Employment Type Full-Time
Minimum Experience Mid-level

Genvid is pioneering Massively Interactive Live Events (MILEs) as a huge new category of transmedia. We provide the unique technology and services that enable this new form of cloud-based, live broadcast entertainment to be built on any of the top game engines and run on all major streaming platforms. 


We believe viewers love live events, love communal experiences, and love when their participation matters. We believe the Metaverse is coming, and we’re already helping build its foundation.


We exist to power the next generation of these experiences — across gaming, sports and TV.


Our rapidly expanding workforce is composed of veterans from the video game and broader technology industries, with offices around the world. The Genvid team is extremely diverse, forward thinking, creative, and collaborative. We solve thorny problems quickly, reinvent the rules when necessary, and take pride in blazing new trails with major partners in the tech, social media, film and television, and pop culture sectors.


Our Solution: 

Genvid Technologies is changing the face of the multi-billion-dollar livestreaming market through its proprietary technologies and related services, bringing real-time, interactive experiences to viewers of all kinds of broadcast content - even creating entirely new game-like experiences such as the recent Facebook Watch exclusive Rival Peak. With successive investment rounds in place, our well-funded company continues to grow quickly: we expect to triple in size over the next few years. Genvid’s clients include the biggest game publishers in the world, as well as video game engine creators, game consoles, streaming platforms, indie developers, Hollywood studios and other major IP holders.


Be part of the revolution of interactive broadcasting!


Live Operations Engineer

Reporting to the Live Operations Manager, the Live Operations Engineer is responsible for the on-going support of our solution in various cloud hosted environments and run mission control for live events. The ideal candidate will be behind the scenes and on-call to deliver a smooth production during critical broadcasts

in this role the ideal candidate’s day to day responsibilities include but not limited to: 


  • Investigate and understand the root cause of any issues that arise in live operations
  • Develop corrective actions to solve the operations issues
  • Initiate continuous process improvements to improve operational effectiveness
  • Provide engineering support to operations team in achieving business operations goals
  • Support, monitor, and maintain events and demos in a 24/7 environment.


Experience & Education: 

  • Bachelor’s degree in a relevant computer science, technical or analytic field
  • 3+ years of proven experience in 24x7x365 Operations, NOC, on-call or similar role 
  • 3+ years experience of Linux and Windows server systems
  • 2+ years Strong knowledge of AWS and/or other cloud services
  • 2+ years experience in development/scripting languages: Python / Javascript / Go / Powershell / Bash 
  • 1+ years Experience with Dashboarding and Metrics tools (ie:  DataDog, Grafana, TICK)
  • 1+ years Experience with Log Management and Query systems such as the Elastic Stack or Splunk
  • 1+ years Experience with Atlassian Jira, Confluence and G Suite tools
  • Ability to think fast and have a hands-on approach
  • Ability to take on-call shifts as needed
  • Strong sense of responsibility 
  • Ability to work in remote environment


Asset: 

  • Start-up Experience 
  • Familiarity with using/leveraging JSON
  • Experience with Hashicorp Stack (Consul, Nomad, Vault, Terraform, Packer).
  • Knowledge of source control systems such as GIT, Perforce or others
  • Knowledge and experience in the gaming, multimedia and/or web services industry 


Genvid Holdings Inc and its subsidiaries is an equal opportunity employer. Genvid Holdings Inc and its subsidaries makes reasonable accommodations and prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Genvid Holdings Inc and its subsidiaries conform to the spirit as well as to the letter of all applicable laws and regulations.

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  • Location
    Santa Monica, California
  • Department
    Live Operations
  • Employment Type
    Full-Time
  • Minimum Experience
    Mid-level